How can we help?
Quick answers for dispensary owners and staff. Can’t find what you need? Our support team is available seven days a week.
Getting started
Launch timeline, what we need from you and staff training.
Orders & pickup
Order queue, pickup windows, delivery and payments.
Menu & inventory
POS sync, product details, photos and deals.
Marketing
Automations, campaigns, texting rules and reviews.
App & loyalty
Your branded app, points, tiers and rewards.
Billing & account
Your plan, invoices, team access and cancellation.
Compliance
Age checks, purchase limits and medical patients.
Contact support
Talk to a real person by phone or email.
Getting started
How long does it take to launch?
Most dispensaries are live in about two weeks. Your launch manager builds your website, menu and app, connects your POS and schedules training. See the full launch plan.
What do you need from me?
Your logo and any photos you have, access to your POS so we can sync your menu, your domain login, and about 30 minutes with your staff for training. About two hours of your time in total.
How do I train my staff?
We run a 30-minute training session before launch covering the order queue, pickup flow and ID checks. New team members can get a refresher anytime by contacting support.
Will my current website go down during the switch?
No. We build your new site on a private preview and switch your domain over on launch day, with redirects to protect your search rankings.
Orders & pickup
Where do new orders show up?
Orders appear instantly in your Budfront order queue and in your POS, with a pick list your team can pack from. Customers get an automatic text when their order is ready. Learn more about express pickup.
How do customers pay?
Pay at pickup is the default. Depending on your state, you can also offer cannabis-friendly debit or pay-by-bank. See payments.
Can I change pickup windows or pause ordering?
Yes. Adjust pickup windows to match your staffing, or pause online ordering for a busy rush, straight from your dashboard.
Do you charge a fee per order?
No. Budfront is one flat monthly price, with no commissions or per-order fees on your sales.
Marketing
Which automations are turned on at launch?
Your welcome series, back-in-stock alerts, new drop announcements, birthday rewards, win-backs and review requests are set up and live from day one. See SMS & email.
Why did a text campaign need changes before sending?
Carriers have strict rules for cannabis messaging. Our team reviews campaigns for consent, timing and wording so your messages get delivered and your number stays in good standing.
Can I import my existing subscribers?
Yes, as long as you have documented consent. We’ll help you review the list and re-confirm anyone we need to.
How do review requests work?
After a completed order, every customer gets a friendly request to leave a Google review, plus an option to reach your team privately if something went wrong. See the reviews engine.
App & loyalty
When will my app be in the App Store and Google Play?
We submit your branded app around launch. Review times are set by Apple and Google, so it can take a few extra days to appear. We’ll let you know as soon as it’s live.
Do loyalty points work in-store too?
Yes. Points sync with your POS, so customers earn and redeem the same balance online and at the counter.
Can I change my rewards and tiers?
Yes. Adjust points per dollar, rewards and tier thresholds anytime. See loyalty & rewards.
A customer can’t log in to the app. What should they do?
They can reset their password from the app’s sign-in screen. If that doesn’t work, contact support with the customer’s email and we’ll help.
Billing & account
How does billing work?
Budfront is one flat monthly price per location, with no setup fees and no commissions on your orders. See pricing.
Where can I find my invoices?
Invoices are emailed to your billing contact each month and are also available in your dashboard.
How do I add or remove team members?
Owners and managers can invite staff and set their permissions from the team settings in your dashboard. Remove access instantly when someone leaves.
How do I cancel?
You can cancel anytime with 30 days’ notice. Contact support and we’ll help you export your data.
Compliance
How are purchase limits calculated?
Budfront converts each product to its equivalency under your state’s rules and stops a cart before it goes over the limit, for both rec and medical customers. See compliance.
How do age and ID checks work online?
Every page has an age gate, customers provide ID details at checkout, and your staff see a reminder to check ID at pickup. Returning customers are verified once and remembered.
What happens when state rules change?
Our team monitors rule changes in the markets we serve and updates limits and settings for you. We’ll also tell you when something needs your attention.
Am I still responsible for compliance?
Yes. Budfront makes compliance easier online, but your license obligations stay with your business. We recommend reviewing your setup with your compliance lead or attorney.
Still need help?
Support is available 7 days a week, [hours and time zone].